Packages include access to Solutions but may require one or more implementation, technical, science or other Services to be purchased in order to initially configure, set or implement the applicable Solution. Contact your Account Manager for details.

Essentials Subscription Package

Structured Interviewing

Text Interviewing and Pre-Screening

Standard ATS Integrations

Standard Single Sign-On (SSO) Integration

Enterprise Subscription Package

Includes everything in the Essentials Package plus:

Pre-Built or Tailored Assessments

Scheduling

Standard ATS Integrations

Premium Subscription Package

Includes everything in the Enterprise Package plus:

Find My Fit

Hiring Assistant

Direct Messaging

Post -Offer Engagement

Optional Subscription Add Ons

Find My Fit

Post-Offer Engagement

Direct Messaging

Scheduling

Hiring Assistant

Assessments Package includes:

Pre-Built Assessments

SMS Text Interviewing, Pre-screening, and Invitations

Standard ATS integrations

Premiere Success Subscriptions

Standard Success

Included at no additional cost with all Subscription packages

Standard Success Subscription includes the following:

24x7 online HireVue University
Invitations to HireVue hosted webinars
24x7 Customer Support for authorized Customer Users
24x7 Candidate Help portal for candidates
Standard Customer Support Response times:
- Severity Level 1 (Business Critical) – unable to access service preventing access to Software and Services where no work around exists. 2 hours response.
- Severity Level 2 (Medium Impact) – unable to perform non-critical business function or critical functions where a work around exists. 48 hours response.
- Severity Level 3 (Low Impact) - cosmetic or minor flaws and issues. 96 hours response.
  - Response times above are measured from time support ticket is submitted
Product Release Reviews

Premier Success Gold

HireVue’s Premier Success Gold subscription offers HireVue customers both upgraded and additional Customer Success, Professional Services and I/O (Industrial Organizational Psychology) Services annually*.

Premier Success Gold offers the following:

24x7 online HireVue University
Invitations to HireVue hosted webinars
24x7 Customer Support for authorized Customer Users
24x7 Candidate Help portal for candidates
Customer Support Response times, including:
- Severity Level 1 (Business Critical) – unable to access service preventing access to Software and Services where no work around exists. 2 hours response.
- Severity Level 2 (Medium Impact) – unable to perform non-critical business function or critical functions where a work around exists. 48 hours response.
- Severity Level 3 (Low Impact) - cosmetic or minor flaws and issues. 96 hours response.
  - Response times above are measured from time support ticket is submitted
Creation of up to one (1) customer-specific report. The report can then be delivered on a monthly basis over the subscription term.
Product Release Reviews
Up to one (1) Calibration Analysis for one (1) assessment per year. Data must be available in order for the study to be conducted.
Up to one (1) Platform Health Check per year.

*reference to each “year” means each 12 month subscription year period as specified in the signed Ordering Document

Premier Success Platinum

HireVue’s Premier Success Platinum subscription offers HireVue customers both upgraded and additional Customer Success, Professional Services and I/O (Industrial Organizational Psychology) Services annually*.

Premier Success Platinum offers the following:

24x7 online HireVue University
Invitations to HireVue hosted webinars
Invite and ticket to a HireVue event
24x7 Customer Support for Authorized Customer Users
24x7 Candidate Help portal for candidates
Upgraded Customer Support Response times, including:
- Severity Level 1 (Business Critical) – unable to access service preventing access to Software and Services where no work around exists. 1 hour response.
- Severity Level 2 (Medium Impact) – unable to perform non-critical business function or critical functions where a work around exists. 8 hours response.
- Severity Level 3 (Low Impact) - cosmetic or minor flaws and issues. 48 hours response.
  - Response times above are measured from time support ticket is submitted
Creation of up to two (2) customer-specific reports. The reports may then be delivered on a monthly basis over the subscription period.
Product Release Reviews
Designated HireVue Executive Escalation Sponsor
Up to one (1) HireVue Strategic Workshop per year. This service engages HireVue’s expert Solutions team for a joint workshop designed around the customer’s priority topics.
Up to two (2) Calibration Analysis for two different assessments per year. Data must be available in order for the study to be conducted.
Up to one (1) Platform Health Check per year.
Up to one (1) Best Practices Audit and Workflow Optimization per year.
Up to one (1) Candidate Benchmarking and Audit service per year.
Up to one (1) Accessibility Best Practices per year service.

*reference to each “year” shall mean each 12 month subscription year period as specified in the signed Ordering Document

Implementation Service Packages

General Responsibilities and Assumptions

The following general Customer Responsibilities apply to all Implementation, Technical and Science Service(s) Packages:

Completion of configuration decisions and information requests within the timeline mutually agreed to by the project managers.
Participation of key decision makers and stakeholders in project meetings
Configuration decisions approved by Customer will be implemented and not subject to change during the initial Services period.
Services will only be performed with standard functionality, features and tools available in the Platform.
The Customer shall configure, implement and test all applicable integrations in Customer environments, for example: Standard Single Sign-On and Standard ATS Integrations.
All Implementation, Technical and Science Services will expire six (6) months from the date of the execution of the applicable Ordering Document identifying such Services. Customers are not entitled to a refund of or credit for any unused or prepaid Fees.

Essential Rapid Start Implementation

During the Essential Rapid Start Implementation HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Essential Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

Unless otherwise mutually agreed to by the project managers, the Services will be performed over the course of approximately six (6) calendar weeks from project kickoff. This timeline may require adjustment due to Customer delays in fulfilling Customer Responsibilities.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to two (2) job templates
Configure and implement up to two (2) workflows
Configure and implement Live, OnDemand and Text Interview Types
Branding using Customer provided information
Setup of up to five (5) Customer Users
Configure and implement Invites and Reminders
Configure and implement one (1) supported, web conferencing solution as selected by Customer from available options (example: Zoom, Teams)

Essential Implementation

HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Essential Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

Unless otherwise mutually agreed to by the project managers, the Services will be performed over the course of approximately eight (8) calendar weeks from project kickoff. This timeline may require adjustment due to Customer delays in fulfilling Customer Responsibilities.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to two (2) job templates
Configure and implement up to two (2) workflows
Configure and implement Live, OnDemand and Text Interview Types
Branding using Customer provided information
Setup of up to five (5) Users
Configure and implement Invites and Reminders
Configure and implement one (1) supported, web conferencing solution as selected by customer from available options (example: Zoom, Teams)
Configure and implement Standard Single Sign-On Integration
Configure and implement up to one (1) Standard Integration
Conduct up to two (2) remote training sessions

Rapid Start Assessment Implementation

During the Assessment Rapid Start Implementation HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Assessment Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to two (2) job templates
Review and recommendation of selected Assessment
Configure and implement one (1) Assessment
Branding using Customer provided information
Setup of up to five (5) Users
Configure and implement Text Interviewing and Pre-Screening

Assessment Implementation

During the Assessment Implementation HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Assessment Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to two (2) job templates
Review and recommendation of selected Assessment
Configure and implement one (1) Assessment
Branding using Customer provided information
Setup of up to five (5) Users
Configure and implement Invites and Reminders
Configure and implement SSO
Configure and implement a Standard Integration
Conduct up to two (2) remote training sessions

Enterprise Implementation

During the Enterprise Implementation HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Enterprise Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

Unless otherwise mutually agreed to by the project managers, the Services will be performed over the course of approximately ten (10) calendar weeks from project kickoff. This timeline may require adjustment due to Customer delays in fulfilling Customer Responsibilities.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to four (4) job templates
Configure and implement up to four (4) workflows
Configure and implement Live, OnDemand and Text Interview Types
Branding using Customer provided information
Setup of up to 5 Users
Configure and implement Invites and Reminders
Configure and implement one (1) supported, web conferencing solution as selected by customer from available options (example: Zoom, Teams)
Configure and implement up to four (4) job templates
Review and recommendation of selected Assessments
Configure and implement up to one (1) Assessments
Configure and implement Standard Single Sign-On Integration
Configure and implement a Standard ATS Integration
Conduct up to two (2) remote training sessions

Premier Enterprise Implementation

During the Premier Enterprise Implementation HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Enterprise Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

Unless otherwise mutually agreed to by the project managers, the Services will be performed over the course of approximately fourteen (14) calendar weeks from project kickoff. This timeline may require adjustment due to Customer delays in fulfilling Customer Responsibilities.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to four (4) job templates
Configure and implement up to four (4) workflows
Configure and implement Live, OnDemand and Text Interview Types
Branding using Customer provided information
Setup of up to five (5) Users
Configure and implement Invites and Reminders
Configure and implement one (1) supported, web conferencing solution as selected by customer from available options (example: Zoom, Teams)
Configure and implement up to four (4) job templates
Review and recommendation of selected Assessments
Configure and implement up to two (2) Assessments
Review and update Contextualization and Content Linkage for Assessments
Configure and implement Standard Single Sign-On (SSO) Integration
Configure and implement a Standard Integration
Conduct up to two (2) remote training sessions

Premium Implementation

During the Premium Implementation HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Premium Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to six (6) job templates
Configure and implement up to six (6) workflows
Configure and implement Live, OnDemand and Text Interview Types
Branding using Customer provided information
Setup of up to five (5) Users
Configure and implement Invites and Reminders
Configure and implement one (1) supported, web conferencing solution as selected by customer from available options (example: Zoom, Teams)
Review and recommendation of up to two (2) selected Assessments
Configure and implement up to two (2) Assessments
Contextualization and Content Linkage for up to two (2) Assessments
Configure and implement Standard Single Sign-On Integration
Configure and implement an integration as selected by the Customer from available options (example: Standard Integration or Advanced Integration).
Configure and implement Hiring Assistant with Standard Job Search workflow including Job Matching questions
Configure and implement up to five (5) additional filters in Hiring Assistant (subject to data availability in standard API or flat file).
Configure and implement up to five (5) Post Offer Engagement candidate template communications
Configure and implement Direct Messaging for up to twenty (20) numbers
Configure and implement Find My Fit
Conduct up to four (4) remote training sessions

Premier Premium Implementation

During the Premier Premium Implementation HireVue will engage with the Customer team to configure, implement, test and deploy the Solutions included in your Premium Subscription Package. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

Unless otherwise mutually agreed to by the project managers, the Services will be performed over the course of approximately twenty-four (24) calendar weeks from project kickoff. This timeline may require adjustment due to Customer delays in fulfilling Customer Responsibilities.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include as applicable:

Configure and implement up to six (6) job templates
Configure and implement up to six (6) workflows
Configure and implement Live, OnDemand and Text Interview Types
Branding using Customer provided information
Setup of up to ten (10) Users
Configure and implement Invites and Reminders
Configure and implement one (1) supported, web conferencing solution as selected by customer from available options (example: Zoom, Teams)
Review and recommendation of up to two (2) selected Assessments
Configure and implement up to two (2) Assessments
Contextualization and Content Linkage for Assessments
Configure and implement Standard Single Sign-On Integration
Configure and implement an integration as selected by the Customer from available options (example: Standard Integration or Advanced Integration).
Configure and implement Hiring Assistant with Standard Job Search workflow including Job Matching questions
Configure and implement up to five (5) additional filters in Hiring Assistant (subject to data availability in standard API or flat file)
Configure and implement up to five (5) Post Offer Engagement candidate template communications
Configure and implement Direct Messaging for up to twenty (20) numbers
Configure and implement Find My Fit Solution
Conduct up to four (4) remote training sessions

Calendar Free/Busy Sync

HireVue will configure a protocol for exchanging information and integrating the Customer’s application instance with Customer’s selected calendar system. Meeting times will be mutually agreed upon and generally occur on a weekly basis. HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement Calendar Free/Busy Sync

Scheduling Implementation

HireVue will provide remote assistance to configure, implement, test and deploy the Scheduling Solution in Customer’s instance as detailed below:

Services include:

Configure and implement Scheduling for Live Interview Structured Interviewing applications (as selected by customer)

HireVue Additional Application

HireVue will provide remote assistance to configure, implement, test and deploy the additional application instance as detailed below:

Services include:

Branding using Customer provided information
Setup of up to five (5) Users

Platform Health Check

HireVue will engage over the course of 2-4 weeks with the Customer team to review a Customer’s configuration and provide feedback on how to optimize existing Solutions or adopt new functionality. This Service can be focused on one (1) technical Solutions (such as integrations) or the application instance . Meeting times will be mutually agreed upon and generally occur on a weekly basis.

Services include:

Platform analysis review
Platform Health Check recommendations report

Best Practices Audit and Workflow Optimization

HireVue will engage over the course of 4 weeks with the Customer team to audit a Customer’s use of Customer’s application instance against recommended best practices and optimized workflows. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Audit analysis of configuration of Customer application instance
Best Practice Audit and Workflow recommendations report

Candidate Benchmarking and Audit

During the Candidate Benchmarking and Audit HireVue will engage over the course of 4 weeks with the Customer team to audit a Customer’s Candidate experience across Customer’s application instance. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Candidate Benchmark and Audit analysis
Candidate experience recommendations report

Accessibility Best Practices

HireVue will meet with the Customer team to review accessibility best practices and options in the HireVue Platform and Solutions as set forth below:

Services include:

HireVue Accessibility considerations document
Review Customer application instance configuration to support Accessibility

Technical Services

Hiring Assistant Implementation

HireVue will engage with the Customer team to configure, implement, test and deploy your Hiring Assistant Solution. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

Unless otherwise mutually agreed to by the project managers, the Services will be performed over the course of six (6) calendar weeks from project kickoff. This timeline may require adjustment due to Customer delays in fulfilling Customer Responsibilities.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement Standard Job Search workflow including Job Matching questions
Configure and implement up to five (5) additional filters in Hiring Assistant. (subject to data availability in standard API or flat file).

Direct Messaging

HireVue will configure Direct Messaging enabling Recruiters to communicate with candidates directly. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement Direct Messaging
Customer to select configuration of individual or shared inboxes
Configure and implement up to twenty (20) numbers

Post Offer Engagement

HireVue will configure Post Offer Engagement enabling Customer Users (e.g., Customer’s recruiters) to communicate with candidates post-offer. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement up to five (5) predefined candidate messages
Configure external links to Customer provided links

Public API Access Consulting

HireVue will engage the Customer to consult on leveraging HireVue’s API. The API can be used for one-way and two-way integrations and data extracts. The Customer will be provided access to the Public API and associated documentation. The Customer is responsible for the design, development, testing and maintenance of the integration or data extract. HireVue will advise on documentation questions, capabilities and assist in facilitating testing. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Access to Public API and associated documentation
Advise on documentation-related questions and capabilities
Facilitate testing in HireVue environments

Standard ATS Integration

HireVue will engage remotely with the Customer team to configure, implement, test and deploy a Standard Integration. The Customer is responsible to configure, test and deploy in the Customer’s target system (non-HireVue). Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement Standard Integration options
Configure and implement HireVue workflow
Configure and implement of up to two (2) job templates

Advanced ATS Integration

HireVue will engage remotely with the Customer team to configure, implement, test and deploy an Advanced Integration. The Customer is responsible to configure, test and deploy in the Customer’s target system (non-HireVue). Meeting times will be mutually agreed upon and ideally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement the Advanced Integration options
Configure and implement HireVue workflow
Configure and implement up to two (2) job templates

Single Sign-On (SSO)

HireVue will engage remotely with the Customer team to configure, test and deploy Single Sign-On (SSO). The Customer will configure, test and deploy in the Customer’s Identity Provider (idP) environment. Meeting times will be mutually agreed upon and ideally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement SSO

** Key Integration Assumptions and Requirements:

Technical Services that involve integration with a third party system (e.g. SSO, Teams, Zoom, Customer’s designated ATS provider) (“Integration System”) assumes that Customer will contract independently with the third party providers of the applicable Integration System(s) (“Integration Partner”) for Customer’s right to use the Integration System and Customer is solely responsible for its compliance with the terms imposed by the Integration Partner. HireVue is not responsible or liable for the performance of the Integration System (including for any outages or deficiencies arising from or in connection with such Integration System) or for the acts or omissions of the Integration Partner. IF HIREVUE INTEGRATIONS WITH SUCH INTEGRATION SYSTEM TERMINATE, CUSTOMER’S RIGHT TO USE THE INTEGRATION SYSTEM TO ACCESS THE HIREVUE SERVICES SHALL ALSO TERMINATE AND CUSTOMER MAY ACCESS THE SERVICES DIRECTLY THROUGH THE HIREVUE PLATFORM.

Science Services

Adverse Impact Analysis

HireVue will conduct an adverse impact analysis to evaluate the potential for adverse impact due to subgroup differences with respect to the Customer’s use of an Assessment Technology Solution. The standard analysis includes four-fifths ratio, effect size, and OFCCP Z-score tests. To conduct Adverse Impact Analysis, both of the following are required (''AI Analysis Prerequisites''): 1) A minimum of 500 Candidate completions of the assessment per annual period, and 2) Customers must timely provide or make available to HireVue true, accurate and complete demographic and other requested data/information regarding the Candidates who completed the Assessment. Data may be collected as directed by the Customer, through (A) self-report workflow, (B) ATS integration (if relevant), or (C) data extract directly from the Customer. HireVue will not be obligated or liable for failure to conduct Adverse Impact Analysis Services if AI Analysis Pre-Requisites are not satisfied. Adverse impact thresholds are Customer Configurations set by the Customer.. Customer’s failure or inability to provide or make available required Candidate demographic data, and/or circumstances where AI Analysis Prerequisites are not met are deemed a Customer acknowledgment and agreement that Customer shall be solely responsible for establishing and documenting that its use of the Assessment Technology Solution and corresponding Content is fair (e.g., does not unfairly advantage members of one gender or race/ethnic subgroup over others). Materials: HireVue will provide Customer with Adverse Impact Reports for use under license as part of the subscription.

Services include:

Four-fifths ratio analysis
Effect Size analysis
OFCCP Z-score tests analysis (where applicable)
Adverse Impact Report

Key Customer Requirements:

A candidate pool of at least 500 candidates that have completed the Assessment within 12 months
Current and complete demographic data and other requested information for the identified candidate pool.

Calibration Analysis

HireVue will conduct up to one (1) analysis to calibrate the scoring on an Assessment to predict Customer's specific performance metrics, competencies, and turnover. To conduct Calibration Analysis, all of the following are required (''Calibration Analysis Prerequisites''): 1) a minimum of 250 Candidates who completed the Assessment and were subsequently hired, who meet minimum tenure requirements (6+ months) and are active in-role at the time of Calibration Analysis; and 2) Customer timely provides HireVue with performance ratings on such Candidates (as further detailed below); and 3) to calibrate for turnover, six (6) months of time after a minimum of 150 Candidate hires who completed the Assessment and are later terminated is required. Customer can collect performance ratings by using an online form provided by HireVue, and objective metrics of performance (e.g., metrics that Customer tracks separately to evaluate on-the-job performance) can also be included in the analysis. HireVue will not be obligated or liable for failure to conduct Analysis Services if Calibration Analysis Prerequisites are not satisfied. Customer Configurations are determined by Customer.

Services include:

Candidate pool scoring and performance analysis
Candidate turnover analysis
Test Manual Addendum
Summary presentation

Key Customer Requirements:

A candidate pool of at least 250 candidates that have completed the Assessment and are actively employed in the role with at least 6 months tenure at the time of the Calibration Analysis
For turnover analysis 150 candidates that completed the Assessment and were later terminated.
Current and complete demographic data and other requested information for the identified candidate pool.

Validation - Concurrent Validation

Customer will have a sample of incumbents complete a validation version of the Assessment and Customer will provide HireVue with demographic and performance ratings data on those same individuals. Customer will collect performance ratings data by using an online form provided by HireVue, and objective metrics of performance (e.g., metrics that Customer tracks separately to evaluate on-the-job performance) can also be included in the analysis. Based on the information provided by Customer, HireVue will conduct a validation analysis. Customer Configurations determined by Customer. Materials: Validation results presentation in form of a presentation and documented in a test manual addendum with validation summary will be provided or made accessible to Customer.

Services include:

Validation Analysis
Test Manual Addendum
Validation Summary presentation

Key Customer Requirements:

A sample of at least 200 incumbents with at least 6 months tenure at the time of the study that have completed the Assessment along with performance data for those incumbents.
Current and complete performance ratings data and other requested information for the identified incumbent pool.

Assessment Update (Content and Scoring)

HireVue will update the existing Assessment based on agreed upon scope. This update may include minor revisions to current content (contextualizing or removing), photos, and scoring.

Services include:

Configure and implement content and scoring updates

Content Linkage

Customer will have a sample of incumbents and supervisors (minimum sample size to be provided) complete the online Job Analysis Questionnaire (JAQ). HireVue will then complete a content linkage analysis, establishing the link between the Assessment content and critical attributes from the JAQ.

Services include:

Conduct job analysis
Complete content linkage analysis
Summary Report

Key Customer Requirements:

A sample of at least thirty (30) incumbents and supervisors

Culture Fit Experience and Competency Scoring

HireVue will conduct one (1) virtual focus group (Up to 90 minutes) to determine cultural themes of importance for Customer. HireVue will configure a Culture Fit experience in the Platform, and a Culture Fit Competency result on the Candidate Fit Profile Report. Materials: Test manual addendum for culture fit themes will be provided to Customer.

Services include:

Facilitate one (1) virtual focus group
Configure and implement Culture Fit Assessment
Configure and implement Candidate Fit Profile Report to include Culture Fit Competencies
Test Manual Addendum

Output Report Competency Mapping

HireVue will conduct a competency mapping process to establish the link between the Assessment content and Customer’s existing competency model for the Customer Job Family where possible. Customer will provide HireVue with the competency titles and definitions for the Customer Job Family. Based on the results of the mapping process, HireVue will make minor scoring adjustments if required and update competency titles and definitions on the Candidate Fit Profile Report to use the Customer’s version where supported.

Services include:

Competency mapping between Assessment output and Customer Competency model
Configure and implement minor scoring adjustments (if required)
Configure and implement Candidate Fit Profile Report to reflect Customer Competency titles and definitions where supported by the Platform

Development Feedback Report Tailoring

HireVue will tailor the pre-configured Developmental Feedback Report to meet customer specific definitions. This includes one (1) Customer review of developmental tips and configuring Customer-requested edits to the tips as feasible.

Services include:

Configure and implement updates to Development Tips

Additional Job Analysis - Focus Group

HireVue will conduct one (1) virtual focus group (up to 90 minutes) with Customer SMEs to support the implementation of more extensively tailored Assessment content.

Services include:

Facilitate focus group
Document Summary Results

Additional Job Analysis - Individual Interview

HireVue will conduct one (1) virtual interview (up to 1 hour) to support the implementation of more extensively tailored Assessment content.

Services include:

Conduct Interview
Document results summary

Localization/Cultural Adaptation Services

HireVue will facilitate collection of localization/adaptation data with Customer SMEs through one (1) virtual focus group (up to 90 minutes) to align wording of relevant Assessment questions to culture/region/cluster where feasible and such that the measurement integrity of the questions is not compromised, as determined in HireVue’s reasonable judgment

Services include:

Facilitate focus group
Configure and implement Assessment updates

Translation Services - Assessment

Translate Assessment content into an available alternative language

Services include:

Translate, configure and implement Assessment into alternative language
Review Assessment with updated language

Translation Services - Assessment Output Reports

Translate Assessment Output Reports into an available alternative language

Services include:

Translate, configure and implement reports into alternative language
Review reports with updated language

Translation Services - New Platform Language

If a specific language does not yet exist as an Alternative Language Version within the Platform, HireVue will translate content into a new alternative language

Services include:

Translate, configure and implement content into new language
Review content with updated language

Additional Assessment Measure

HireVue will configure an additional Assessment measure (to a subscribed Assessment) aligned to the requirements of the Customer Job Family based on the results of the content linkage analysis or other job analysis activities (as scoped separately). This includes configuration of one (1) new measurement exercise by adding tailored questions to an existing measure or adding a new measure.

Services include:

Configure and implement new questions or one (1) new measurement experience based on available Job Analysis data
Configure assessment scoring as relevant and appropriate
Provide Test Manual Addendum

Additional Assessment Implementation

During the Additional Assessment Implementation HireVue will engage with the Customer team to configure, implement, test and deploy an additional Assessment. This service is for Customers that have already implemented Assessments or in parallel to an initial Assessment implementation. Meeting times will be mutually agreed upon and generally occur on a weekly basis.

HireVue will provide remote assistance to configure Customer’s application instance as detailed below:

Services include:

Configure and implement up to two (2) job templates
Review and recommendation of selected Assessment
Configure and implement one (1) Assessment

Creation of Accessible Assessment Version (WCAG version)

HireVue will configure a separate Accessible version of the Assessment (based on WCAG 2.1 Level AA best practices and guidance), removing/adjusting elements required. HireVue will suggest recommended changes to comply with WCAG accessibility guidelines, but ultimate decision on items to include/not include, and risks are the responsibility of the Customer, in alignment with any broader accessibility accommodation process in place within the Customer hiring process.

Services include:

Configure and implement Accessible version of the Assessment

Solution Packages

Table of Contents

Solution Subscription Packages

Essentials Subscription Package

Structured Interviewing

Text Interviewing and Pre-Screening

Standard ATS Integrations

Standard Single Sign-On (SSO) Integration

Enterprise Subscription Package

Includes everything in the Essentials Package plus:

Pre-Built or Tailored Assessments

Scheduling

Standard ATS Integrations

Premium Subscription Package

Includes everything in the Enterprise Package plus:

Find My Fit

Hiring Assistant

Direct Messaging

Post -Offer Engagement

Optional Subscription Add Ons

Find My Fit

Post-Offer Engagement

Direct Messaging

Scheduling

Hiring Assistant

Assessments Package includes:

Pre-Built Assessments

SMS Text Interviewing, Pre-screening, and Invitations

Standard ATS integrations

Premiere Success Subscriptions

Standard Success

Included at no additional cost with all Subscription packages

Premier Success Gold

Premier Success Platinum

Implementation Service Packages

General Responsibilities and Assumptions

Essential Rapid Start Implementation

Essential Implementation

Rapid Start Assessment Implementation

Assessment Implementation

Enterprise Implementation

Premier Enterprise Implementation

Premier Premium Implementation

Calendar Free/Busy Sync

Scheduling Implementation

Platform Health Check

Best Practices Audit and Workflow Optimization

Candidate Benchmarking and Audit

Accessibility Best Practices

Technical Services

Hiring Assistant Implementation

Direct Messaging

Post Offer Engagement

Public API Access Consulting

Standard ATS Integration

Advanced ATS Integration

Single Sign-On (SSO)

Science Services

Adverse Impact Analysis

Calibration Analysis

Validation - Concurrent Validation

Assessment Update (Content and Scoring)

Content Linkage

Culture Fit Experience and Competency Scoring

Output Report Competency Mapping

Development Feedback Report Tailoring

Additional Job Analysis - Focus Group

Additional Job Analysis - Individual Interview

Localization/Cultural Adaptation Services

Translation Services - Assessment

Translation Services - Assessment Output Reports

Translation Services - New Platform Language

Additional Assessment Measure

Additional Assessment Implementation

Creation of Accessible Assessment Version (WCAG version)