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Hirevue Product Documentation

Effective Date: July 28, 2025
Version: 2.0 

 

Solution Descriptions*

 

Structured Interviewing

Live Interviewing: Real-time, web-based, phone, or in-person interviews between a candidate and one or more interviewers, typically pre-scheduled at a specific day and time. Interviewers can evaluate candidates and share their scores and comments with other interviewers.

OnDemand Video Interviewing: Structured asynchronous interviews that present the candidate with a set of predefined questions. The candidate uses a browser and/or mobile device to capture their responses to job-specific questions. Candidates can complete the interviews when it is convenient for them. Evaluators can score candidates’ responses at their convenience and comment with other interviewers.

OnDemand Phone Interviewing: Provides a convenient way for candidates to complete on-demand interviews through an automated phone call.

Interview Builder: Enables recruiters and coordinators to create a structured interview for Live and OnDemand interviews. Users first select a job role. Interview Builder then leverages the O*Net database and proprietary Hirevue data to recommend competencies, questions, and evaluation criteria for that job role. Each competency and question is researched and vetted by IO psychologists to reduce bias, offer legal defensibility, and improve the predictability of hiring outcomes by bringing structure to the interview process.

Realistic Job Previews: Composed of one or more pages unique to your company, realistic job previews can contain text, image, audio, and/or video elements. These elements together tell a story about the company and a specific job role to give candidates a more complete understanding of what a job’s day-to-day experience might be, and help set expectations with the candidate.

 

Interview Insights

Interview Insights is an add-on module used with Hirevue’s structured video interviewing tools to enhance the experience for hiring teams. Features Include:

 

Annotated Transcripts: Easy to navigate your interviews in one place, jump to a point in time and follow the conversation with time stamps and labeled Interviewers. Add Likes, custom tags and flags to create a scalable way to review your interviews efficiently.

 

AI Overviews: Quick summary of the interview and when used with Interview Builder these overviews will include competency related insights. 

 

Score Explanations: When paired with Hirevue AI scored assessments Interview Insights provides in-depth score explanations and AI generated overviews. 

 

 

Messaging

Text Interviewing and Pre-Screening: Asynchronous text-based interview and pre-screening questions that candidates can respond to via their mobile device. In addition to traditional email invitations and reminders, candidates can also receive invitations and reminders via their mobile devices. Subject to country availability.

Direct Messaging: Direct Messaging allows companies to reach out to candidates 1-1 or in bulk to easily communicate company’s opportunities. Direct Messaging includes message templates for bulk text campaigns and the ability to upload candidate lists.

 

Integrations

Standard & Advanced ATS Integrations: Hirevue has partnered with ATS vendors and enhanced integration platform to provide customers with the ability to invite candidates to an interview, assessment, and/or workflow directly from the ATS or candidate CRM. In most integrations, users can invite candidates to single or multi-stage workflows, view the status of individual stages, review the results from action links directly within the system of record, and see the progression of candidates through the Hirevue workflow. Some of our partners offer additional integration automation functionality available in certain subscription packages. Please ask your sales representative for details.

Standard Single Sign-On (SSO) Integration: Enables customers’ staff to login to Hirevue products using a standard SSO integration, facilitated via SAML 2.0 identity standard.

 

Assessments

Pre-Configured Assessments: Assessments authored by Hirevue for specific job roles across multiple industries and customers. Assessments increase the quality of hiring decisions by evaluating candidates’ fit for a specific role. Hirevue IO Psychology consultation and contextualization to the organization is included. The package includes assessments for up to two job families. Assessment types can include Virtual Job Tryouts, Games-based, Interview (OnDemand, Text, and Phone), and Coding challenges.

Tailored Assessments: Curated assessments to match the customer's specific needs, with Hirevue IO Psychologist consultation and contextualization. Assessment options can include Virtual Job Tryouts, Game-based assessments, Interview (OD, Text & Phone), and Coding challenges.

Find My Fit: Pre-application assessment that determines candidates’ interests, motivations, and drivers to match them to open roles in the customer’s organization. Typically delivered through a web chatbot located on the customer’s Careers page or through a candidate relationship campaign tool.

Language Proficiency Test (LPT): Online test that evaluates candidates in reading, writing, listening and speaking proficiency in a given language. Candidates respond to open-ended questions that  model scenarios they will encounter in the job role

Code Challenges: Measures a candidate's technical coding skills through challenges that are similar to the types of code a candidate may have to produce on the job. After the candidate completes the challenges for a specific position, Hirevue provides a score for recruiters and hiring managers to use to help determine who to hire.

 

Scheduling

Scheduling: Hirevue’s scheduling solution is an automated candidate self-scheduling tool for individual interviews and complex multi-interviewer events. It integrates with calendar services such as Microsoft Office 365 and Google Calendar, and includes highly configurable communications, including text invites and reminders for candidate engagement. Calendar integrations subject to platform availability.

 

Talent Engagement

Match: Match candidates to find their best fit open opportunities using our conversational AI based chatbot embedded on your career site. Our agent is built on a fully agentic AI framework enabling a personalized, contextualized and candidate-driven experience.

Apply: Apply enables candidates to submit a full application to your ATS for priority roles directly from the chatbot reducing candidate drop off at this critical step.  Standard available ATS integrations available upon request.

 

Premier Success

Standard Success: Included at no additional cost with all Hirevue subscription packages and includes the following. 

 

  • 24x7 online Hirevue University
  • Invitations to Hirevue hosted webinars
  • 24x7 Customer Support for authorized Customer Users
  • 24x7 Candidate Help portal for candidates
  • Standard Customer Support Response times, measured from time support tickets are submitted.
    • Severity Level 1 - Business Critical: unable to access service preventing access to Software and Services where no work around exists. 2 hours response.
    •  Severity Level 2 - Medium Impact: unable to perform non-critical business function or critical functions where a work around exists. 48 hours response.
    • Severity Level 3 - Low Impact: cosmetic or minor flaws and issues. 96 hours response.
  • Product Release Reviews

 

Premier Success Gold and Platinum: Support subscriptions offer Hirevue customers both upgraded and may include additional Customer Success, Professional Services and I/O (Industrial Organizational Psychology) Services annually**. Packages include everything from Standard and additional offerings are customized to the customer's needs to best support their hiring workflow. 

 

*All solutions are subject to platform and country availability. Contact your Hirevue account representative for details.

**“annually” means each 12-month subscription year period as specified in the signed Ordering Document.